How to Contact Support: What to Include in Your Message

If something goes wrong with a download, an installation or an order, the fastest way to get help is to send us a clear message the first time. This short checklist shows what to include.

What to include in your message

• Your order number. You can find it in your account under Orders and in your order confirmation email.
• The product name and version, for example ECUsafe 2.0 or ECU Pinout Software v1.4.
• Your Windows version. Our current products list Windows 7 (recommended) and Windows 10. Press Windows key + R, type winver and press Enter to check it.
• A short description of the problem. Say what you were doing, what you expected and what happened instead.
• Any error message. Copy the exact text, or attach a screenshot.

Check these first

1. Make sure you are logged in with the same account you used to buy, and that the order shows as completed.
2. Download again from My account → Downloads. See how to download your software.
3. Extract the whole archive to a folder before use. See how to extract ZIP and 7z archives.
4. Look through the FAQ and the Support page.

How to reach us

Email auto.softwares@yahoo.com with the details above. The more complete your first message is, the faster we can help.